As a general rule, you will, of course, receive the correct product that you ordered. If, however, we have made an unexpected mistake and sent you the wrong item, then please return this by post along with a description of the error:
JACK WOLFSKIN Retail GmbH
c/o E-COM RETOUREN
Wulmstorfer Wiesen 25
21629 Neu Wulmstorf
Germany
You can generate your return label online free of charge. Please go to the Returns page and begin the return process here
Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:
Important note for shipping:
Orders made in this shop can only be shipped within the current country.
Stay on current shop site:
Shops
Shipping can only be provided within the current country.
Choose different shop:
Shipping can only be provided within the current country.
Websites
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Bonus
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Mark your own favourite store near you as “My Store” and you will be able to see whether the product you're after is available in your store on the individual store page.
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