Following Microsoft’s announcement to reduce support for Internet Explorer 11 even further, along with their recommendation to switch to Microsoft Edge, we, too, have now decided not to support this browser any longer. This was a conscious decision, on the one hand in order to protect you and your data, and on the other to ensure that we can implement new technologies that Internet Explorer 11 does not support.
There are several possible reasons why a coupon or promotional code cannot be redeemed:
If you cannot redeem your coupon or promotional code, it may be because the code has been entered incorrectly or that particular promotions cannot be combined.
Please ensure you have the correct spelling (taking note of lower and upper case as well as hyphens).
Please also note that only one promotional coupon can be redeemed per transaction.
A minimum order value is necessary for some vouchers.
Some vouchers exclude sale items.
The promotional voucher may have already expired.
If your input was successful, a green confirmation message is displayed and the corresponding amount is deducted from the total amount.
Our website uses cookies which we have broken down for you in the categories below. You can specify at any stage which cookie category you wish to activate or deactivate by means of the cookie settings.
You will find detailed information on the cookies we use as well as the opt-out options in our data privacy policy.
Please remember that cookie settings apply to the specific computer in use and the current browser, so you will have to repeat the procedure if you have several computers and/or browsers. If you delete your cookies, these settings are reset.
Necessary
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Personalisation
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Statistics
{{'In order for us to monitor and continually improve our website and service, we use cookies to collect anonymous information via Adobe Analytics and Google Analytics on how you interact with our website. Based on this data, we are able to continually optimise our website for different devices (e.g. laptops, tablets, smartphones, etc.) and browsers (Safari, Chrome, Firefox, Microsoft Edge, etc.), meaning that you are always able to get the best possible and problem-free experience from our website.' | truncate:(jwsdwPicker.cookieSettingsPicker.dntStatisticsShowMore ? Infinity : 140)}}
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Marketing
{{'Cookies are used to display personalised advertising that recognises you when you visit our website or those sites which contain our advertisements. This means that we are able to offer you customised adverts on our website as well as those placed on external websites.' | truncate:(jwsdwPicker.cookieSettingsPicker.dntMarketingShowMore ? Infinity : 140)}}
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We have sent you an email with information on how to reset your password. It may take a few minutes for the email to arrive in your inbox. Please also check your junk folder to ensure that you have received our email.
Forgot your password?
Provide your account email to receive an email to reset your password.
What is "My Store"?
Mark your own favourite store near you as “My Store” and you will be able to see whether the product you're after is available in your store on the individual store page.
Bad request / 400
You were inactive for too long
Not found / 404
Internal Server Error / 500
You were logged out automatically
Unfortunately, something didn’t work with your request. If possible, please try to correct the details you gave and try again. If the problem persists, please get in contact with us.
You were inactive for too long and are no longer able to access the content required. Please refresh the page. You are welcome to contact us if you have any problems.
Unfortunately, the content you requested no longer exists. Please try again if possible. You may possibly need to log in again. If the problem persists, please get in contact with us.
Unfortunately, a technical error has occurred. Please try again if possible. If the problem persists, please get in contact with us.
You have been logged out of your customer account automatically and are no longer able to access the content required. Please log in again. You are welcome to contact us if you have any problems.
